Delivery & Return
We typically deliver orders within 7 - 14 days
(a little longer to deliver large, fragile, heavy and awkward items as we need to use specialist delivery companies).
If items are out of stock, we will notify you and confirm expected delivery timescales. Delivery takes place weekdays at any time between 8am and 6pm. If you need your item quickly, please let us know and we'll do our very best to meet your needs. Delivery before 9am, 12pm and on Saturday is available for an additional fee.
When your order is being prepared for dispatch, we'll email you. If delivery takes longer, we'll contact you to confirm an ETA. Delivery will be made to the ground floor only.
Sometimes, the third party delivery companies we use cannot take items up to apartments as they deliver to ground floor only. Please contact us in advance of ordering if this may cause you a problem.
We use high quality delivery options that are the safest and most cost effective of any of our competitors. Prices shown are for small items (such as accessories and table lamps) and large items (all mirrors and all furniture).
When checking-out, please select the correct option to avoid a delay with the shipment of your order. UK-specification goods will be sent to all overseas customers - we cannot customise items to match local standards e.g. electronic items. Please contact us for advice if you need help.
Our delivery costs are below:
United Kingdom (inc. Crown Dependencies and Gibraltar)
• England and Wales: £15
• London Congestion Zone: £15
• Scotland: £15
• Northern Ireland: £15/£55
• Gibraltar, Jersey, Isle of Man and Guernsey: £35/£100
• Republic of Ireland: £35/£100
• France, Germany, Portugal and Spain: £29/£100
• Denmark: £29/£100
• Sweden, Norway & Finland: £29/£100
Rest of Europe
• Rest of Europe: £29/£120
• Price upon application (recent import rules changes mean we need to get a custom shipping cost so please contact us with your order and post code to receive a quote)
• White glove delivery if you need a specific kind of delivery (White glove delivery): price upon application (please contact us with your full address to receive a quote for your order).
Accepting the item
As soon as the item(s) arrive, please check them thoroughly. It's rare, but items can sometimes be damaged on their way to you. Please let us know within 24 hours of receiving your item of any damage so that we can collect and replace the item(s) quickly for free.
Some items may require minor assembly - we're sorry our drivers cannot assist with this due to insurance purposes. If you have any questions about the assembly requirements of your item, just get in touch before purchasing. We strongly suggest you check every part of items that require minor assembly before you construct them or dispose of packaging.
Returning an Item
We operate a 14 day returns policy. If, for any reason you wish to return your item(s), you must let us know in an email within 14 days of receiving your order. You can return it yourself, or have us collect it for a fee that will be deducted from the final refund. You must keep the items' packaging until you know you'll be keeping them and return them in original packaging. Please ensure you have communicated with us via email and received a return acceptance with the details for return.
Return of Goods Policy / Refunds.
Under the Consumer Contracts Regulations, if you buy online or by phone, you may return or exchange goods within 14 working days of delivery. Please note you cannot return made-to-order, non-standard, gift cards, memberships, customised or special order products, additionally all sales items are final. No returns or refunds can be made on these items.
Returns are at customers' own expenses. We advise you use an insured, signed for service.
We will notify you once we have received and inspected your return, and let you know if the refund is approved. If approved, you’ll be and item is accurately returned you will be credited to the original purchaser’s credit or debit card, excluding delivery costs, within 14 working days. Please note that it can take some time for your bank or credit card company to process and post the refund.
The product you return must be in new, unused, condition with all the original packaging and product tags still attached. New and unused means, that there are no marks on the item or packaging. We are unable to accept any item with any indication that it was used. Interior Living Group reserves the right to refuse a refund on the item, or issue a credit note for the original selling price if the product is not returned in a fully re-sellable condition.
NOTE: Please note you cannot return made-to-order, non-standard, gift cards, memberships, customised or special order products.
Damaged / Faulty Items.
We make every effort to deliver your items to you in perfect condition. We recommend that you check your delivery as soon as it is received. If there is a problem with your order please contact: email@example.com within 24 hours of receiving your order.
Vintage and ex-display sale goods.
Are sold as seen and non returnable. Therefore we recommend goods are viewed prior to purchase. This can be arranged by appointment.
International returns (Products sold outside the UK). Prior to dispatch we double-check all of our products to be sent overseas to ensure that they are in perfect condition when they leave the warehouse but we are aware that occasionally things can go wrong in transit. We will always stand by our products and if they are damaged in transit or faulty we will repair/replace them; however, you must cover the cost of returning the faulty product to us. This may seem harsh, but we currently only have a UK office and we simply cannot offer the same level of after sales service to non UK customers as we can to our UK customers so please consider this before ordering.